Frequently asked questions
Mobile Content Factory answers your most frequently asked questions.
The main advantage of our offers : The simple registration. The subscription to our services is done through your telephone number after authentication and confirmation by SMS.
You can subscribe to our non binding services for a daily/weekly/monthly price, to benefit from an unlimited access. The subscription is automatically renewable with the possibility of cancellation at any time.
You can proceed to a quick check by accessing the unsubscribe page by clicking here, all you need to do is fill in your phone number, then we will display all your active services.
Our teams are ready to offer you a complete support, do not hesitate to solicit them by clicking here or sending a message to the address : support-om@my-subscriptions-om.com
The identifier of your account is often the telephone number entered during the subscription to our offer, insert it in the requested field and click after on "Forgot password" to receive a new one.
In case of forgetfulness or need for additional assistance ... we invite you to contact our customer support reachable on : support-om@my-subscriptions-om.com
They will do the necessary and resend your login credentials by email.
You can cancel your subscription at any time and without additional costs, we offer you 4 possible options:
1. SMS
If you are comfortable with SMS and want to end your subscription, simply send:
- For Playvod: for Ooredoo users send "UNSUB PVW" to 92111 or for Omantel users send "UNSUB VOD" to 92565.
- For Playweez: for Ooredoo users send "UNSUB PWW" to 92111 or for Omantel users send "UNSUB" to 92965
- For Unlimited Streaming: for Ooredoo users send "UNSUB USW" to 92111 or for Omantel users send "UNSUB" to 92969
- For Clicnscores: for Omantel users send "UNSUB" to 92968
- For Bollyvod: for Omantel users send "unsub" to 92159
2. Self-service unsubscription
You only have to access the unsubscription section by clicking here and following the indications as follows:
Step 1: Start by entering the telephone number used for the subscription to the service from which you want to unsubscribe
Step 2: We will display the list of active services so you can select the ones you want to cancel
Step 3: We will send you a PIN code consisting of 4 digits XXXX per SMS, fill it out on the dedicated field to validate your unsubscription request
Step 4: We will confirm the deactivation of your subscription by SMS.
3. Contact form
Our customer service remains at your disposal 7 days a week to respond to all your requests. Do not hesitate to fill this form to submit us your questions, we'll have the pleasure to send you a response as soon as possible.
4. E-mail
Send us all your questions on the following address : support-om@my-subscriptions-om.com . Our client advisors will take the time to process your request and give you an answer as soon as possible.
